Frequently Asked Questions

Visit our Human Resources Page for the most up to date information on Job Postings and how to apply.

Visit the Agenda Center or click HERE

For general park questions, you can call the Department of Public Works at 585-336-6033. To reserve a facility/cabin call the Recreation Department at 585-336-6070. Park Hours are 4 am to 10 pm.

Dogs are allowed in local parks as long as they remain on a leash.

Potential code violations can be reported via phone (585-266-5102), online via our Complaint Form, or by coming into the Building Department, located at:
2nd floor of Town Hall
1280 Titus Avenue
Rochester, NY 14617

The personal information of those reporting complaints is kept confidential.

Town Code

You can check the Town Code to see the applicable regulation(s).

Common Violations

Some of the most common code violations are:

While there is an established timeframe for the enforcement process, it can vary based on the violation type and the associated risk(s) to health and safety. The Code Enforcement Unit has some discretion in addressing code violations and provides property owners with the appropriate time to bring their property into compliance with Town Code.

The Town Code Enforcement unit will inspect complaints received, but they can only issue code violation notices for conditions that are prohibited under Town Code.

The right-of-way includes the sidewalk and grass area between the sidewalk and the road (approximately 10-15 additional feet on either side of the road). Generally, utility lines such as Electric, Gas Oil, water, sanitary sewers, and storm sewers are housed in the right of way.

Please note that the 199 Permit includes driveways.

A 199 Permit ensures that the area in the right of way is restored or improved upon from its condition prior to starting work.

Any project that includes the road and/or the area approximately 10 to 15 feet from the road requires a 199 Permit including but not limited to:

• Widening/Resurfacing/Replacing driveways
• Road Cuts
• Tree Trimming
• Erecting poles for lighting
• Running New Lines
• Water Service Renewal
• Sanitary or Storm Sewer Connection

A schedule of fees is available on the second page of the permit application (PDF).

View the 199 permit application (PDF) or go to the Department of Public Works at the Irondequoit Town Hall.

All questions can be directed to the Department of Public Works at 585-336-6033.

It will take 12 to 48 hours depending on if the application completed, signed, insurance is in order, etc.

Yes, any work performed in the right-of-way (generally 10 to 15 feet from the edge of the road) requires a permit.

Call the dispatcher at 585-336-6090.

For general park questions, you can call the Department of Public Works at 585-336-6033.

To reserve a facility/cabin call the Recreation Department at 585-336-6070.

Park hours are 4 am to 10 pm.

View a list of Waste Hauling Services.

The Department of Public Works is located at:
2629 E Ridge Road
Rochester, NY 14622

The department is located just east of the 590 North Expressway.

Complete our online Street Tree Request Form.

Complete the online Report a Street Issue Form.

View the Brush Pickup page for a map and street/quadrant directory.

The stump will be ground within a few months after the tree is removed.

Yes, unless it’s posted that dogs are not allowed. Dogs MUST always be leashed.

Yes. All dogs are required per Agricultural & Markets Law Section 109 to be licensed in the Town in which they reside.

Applications to license your dog can be obtained in the Clerk's Office at Town Hall or on the Animal Control page. Dog licenses must be renewed yearly, and this can be done in person or mailed in with a check. For questions about applying for a dog license please contact the Clerk's Office at 585-467-8840.

Yes, per town code section 79-4(A) No owner of any dog shall permit such dog to be at large in the Town of Irondequoit, Monroe County, New York. Every dog outside the property limits of the owner shall be restrained.

No. The New York State Department of Environmental Conservation (DEC) prohibits the feeding of deer. To report any violations, please contact your local DEC office.

Per town code: 235-73 There shall be no more than two dogs harbored per dwelling unit in any residential district in the Town of Irondequoit as an accessory use, except as follows:

Special use permit for three or more dogs. Harboring or keeping of three or more adult dogs (six months or older) shall require securing a special use permit from the Animal Control Officer.

Before calling Animal Control, you can hold on to the dog for a period of time as typically most dogs are not far from their home. If possible, walk the dog around the neighborhood as the owners may be looking for them or a neighbor may know who they belong to. 

Call Lollypop Farm Cruelty hotline at 223-6500.

No, you should not leave food out for deer or other wildlife. Any violations should be reported to the Department of Environmental Conservation as they are to agency that manage wildlife.

No, if you have a pet that you can no longer care for you need to surrender them to the humane society. We do not have the accommodations to house these pets.

You can place it in a trash bag and put it in with your regular garbage. Animal control will pick up a dead deer that is on a resident’s property.

No, you would need to contact an extermination company.

The town does not supply traps to catch them. It is the responsibility of the homeowner to obtain a trap. We will pick up animals that are trapped during business hours only.

Yes. To apply for a handicap tag, you must provide a valid driver’s license and a note from your doctor specifying if you need a permanent or temporary tag and for how long (if temporary). You may have someone else come in for you. They must bring your driver's license and the form filled out with your signature.

Yes! We have passport agents available to process your passport application. We require an appointment for all passport applications and renewals. You may call 585-467-8840 to schedule an appointment.

You must fill out a Marriage Research Application form (PDF). It must be filled out by one of the two parties involved in the marriage or a Power of Attorney. The form must be notarized and there is a search fee of $10. The marriage license is filed where you applied for your license, not necessarily where you were married.

To apply for a marriage license, both parties must be present. You must bring your original birth certificate or a certified copy and a valid driver’s license. If you have previously been married, a judgment of divorce, divorce decree or death certificate is required. You must apply for the license at least 24 hours before the ceremony and no further in advance than 60 days. There is a $50 fee to obtain this license.

You may fill out a Freedom of Information request either electronically on our website, in person at the Clerk's office, or by mail at:
1280 Titus Avenue
Rochester, NY 14617

Once we receive the Freedom of Information request we will submit it to the appropriate department and will contact you once a response is given.

Yes, Monroe County’s Economic Development Division, Imagine Monroe, offers assistance to local businesses in the form of workforce training and recruiting, as well as offering several tax rebate and loan programs your business may be eligible for.

The Town also offers a Business Investment Exemption. This 10-year exemption, passed in 2015, provides tax relief to businesses investing in commercial and industrial development in the appropriate business permitted zones in Irondequoit. The exemption schedule allows property owners to gradually absorb the increases in assessed value that often result from physical enhancements or expansion. For more information about the criteria and guidelines, please contact the Assessor’s office.

For any new business, the following permits are always required:

• Change of Occupancy - The application addresses information about the change in business/owner and includes a safety inspection by the Fire Marshal prior to the issuance of a Certificate of Occupancy to the new business. The change of occupancy/use application form is available online.
• Signage - Replacement of existing signs, sign panels, or free-standing signs and/or the installation of new signs requires a building permit be issued before the work is performed. View an online copy of the Building Permit Application (PDF).

Depending on the type and location of the new business, there may be other reviews required, including, but not limited to:

• Building Permit - Changes to the exterior or interior space may require a building permit if it involves modifications to structural elements (walls, doors, windows) or electrical or plumbing work.
• Fire Marshal Permit - The new occupancy may require permits issued through our Fire Marshal's office, including but not limited to: alarm systems, sprinklers, gas appliances, and kitchen equipment.
• Board Reviews - New businesses may require review and approval by the Planning Board, Town Board, and/or Zoning Board of Appeals. If your new business requires an application to one of these boards, a staff member in the Planning and Zoning Department will be in touch once the Change of Occupancy application has been received.

The permit review process varies based on the type of permit and the number of applications under review at a given time. Generally, the review requires 7 to 10 business days, however, during peak building season the reviews may take up to 15 business days.

Permits are required when a project involves framing, insulation, plumbing, electric, foundation work, structural additions/alterations (e.g. addition or removal of walls, changes to size of exterior openings) and/or occupancy of new space (e.g. basement and attic remodeling, etc.). The permit requirements are governed by the New York State Uniform Code.

Cosmetic changes such as paint and carpet, and in-kind replacement of fixtures in the same location (e.g. toilet, sink) do not require a building permit. For more information or to verify whether your project requires a permit, please check the Building Permit Requirements Sheet or contact the Building Department.

Please be advised that failure to obtain a required building permit is a violation of the Town Code, which can result in Code Enforcement action and/or additional permit review fees associated with the as-built condition(s).

A Building Permit Application (PDF) must be accompanied by a survey map of the property and specifications and/or building plans related to the project. Please note that based on the scope of the project, the application may require the plans to be prepared by a New York State-licensed design professional (i.e., engineer, architect, landscape architect).

Property owners can perform the work themselves but must be able to meet the New York State Uniform Building and Fire Code requirements of their project. Also, they must complete and sign an affidavit indicating that their homeowner's insurance will cover them and the property while the work is underway.

There is one exception: plumbing permits require the work to be performed by a plumber licensed in the Town. The list of licensed plumbers is updated throughout the year. View the application for becoming a licensed plumber (PDF) in the Town of Irondequoit.

Building permits are required for the construction or installation of a shed larger than 30 square feet.

For more information on storage sheds, please call the Department of Community Development at 585-336-6026.

The 4th of July Festival starts at 11 am and ends at 11 pm. Craft Fair hours are 11 am to 9 pm.

Parking behind Town Hall is limited to Parking Pass Holders and handicap/accessible parking spots only. Harris Funeral Home has limited spots available with donations to Sunset House. Christ the King Church will also have some parking available. Parking may be available on surrounding business lots; check with the business before parking. Parking is available at the Community Center. There will be a shuttle running from the Community Center to Town Hall from 11 AM to 11 PM.

Yes, there will be limited spots available on the Town Hall Campus - enter from Kings Highway. Spots are first come, first serve. Check in with the parking attendant/police officer on site to see if spots remain.

You must be 21 or older to enter the beverage garden. Please be prepared to show an ID.

Fireworks on July 4th start at about 9:45 pm.

No. Please leave your pet at home, no animals are allowed on Town Hall property.

No, smoking is prohibited on all Town property.

Personal Information You Disclose to Us 

In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and social media login data.  

We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

• Name and Contact Data - We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Credentials - We collect passwords, password hints, and similar security information used for authentication and account access. 
• Payment Data - We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by. You may find their privacy policy link(s) here:.    
• Social Media Login Data - We provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called "How do we handle your social logins?".

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.   

Information Automatically Collected

In Short: Some information - such as IP address and/or browser and device characteristics - is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.   

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.  

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. 

We use the information we collect or receive:     

• To send you marketing and promotional communications - We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "What are your privacy rights?").
• Request Feedback - We may use your information to request feedback and to contact you about your use of our Services.
• For other Business Purposes - We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

• Consent - We may process your data if you have given us specific consent to use your personal information in a specific purpose. 
• Legitimate Interests - We may process your data when it is reasonably necessary to achieve our legitimate business interests. 
• Performance of a Contract - Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. 
• Legal Obligations - We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). 
• Vital Interests - We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:  

• Vendors, Consultants, and Other Third-Party Service Providers - We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.   
• Business Transfers - We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Advertisers - We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

In Short:  We may use cookies and other tracking technologies to collect and store your information.  

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

In Short: Yes, we use Google Maps for the purpose of providing better service.  

This website, mobile application, or Facebook application uses Google Maps APIs. View the Google Maps APIs Terms of Service. Better understand Google’s Privacy Policy.

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.  

Our Services offer you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Services . Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.   

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under the age of 18, please contact email our offices.

In Short: You may review, change, or terminate your account at any time.    

If you are a resident of the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. Contact the European Economic Area.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can log into your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and Similar Technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our services visit the Your Ad Choices website.  

Opting out of Email Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list - however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may note your preferences when you register an account with the site.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.   

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. 

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request the removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.  

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may email us at websolutionsny@aol.com or by post to:
Town of Irondequoit
1280 Titus Avenue
Rochester, NY 14617

For general park questions, you can call the Department of Public Works at 585-336-6033. 

To reserve a facility/cabin call the Recreation Department at 585-336-6070.

Park Hours are 4 am to 10 pm.

Visit the Irondequoit Rec website to register for an account.

Please visit the Small Claims page for more information.

Your court date is specific to your case. Please contact the Irondequoit Town Court at 585-336-6040 to speak with the Court Clerk.

If you have an attorney, contact your attorney, do not call the court. If you do not have an attorney, you must have a valid excuse for seeking a new appearance date (also called an adjournment). Proof may be required. Please note that while the Court will seek to accommodate all reasonable requests, you are not entitled to an adjournment and the Court is not required to offer you a new appearance date.

To request an adjournment, please call the Irondequoit Town Court at 585-336-6040 a minimum of 24 hours before your scheduled appearance. Failure to appear in court may result in a warrant being issued for your arrest.

Additional information regarding adjournments:

• Appearances on criminal charges (Misdemeanors and Felonies) cannot be rescheduled.
• Under no circumstances will the Court offer more than three adjournments of an appearance date.
• You may only request an adjournment in person or by phone. Under no circumstances will adjournment requests be accepted via email or through a third party.

There are three ways to answer a traffic ticket:

1. Plead Guilty by mail (Section A of your ticket). Print your name and current address, including zip code, date, and sign. A fine and surcharge will be imposed by the Court and you will be notified by mail, with payment instructions.
2. Plead Not Guilty by mail (Section B of your ticket). Print your name and current address, including zip code, date, and sign. A new court date will be mailed to you at which time you will be scheduled for a conference with the Assistant District Attorney assigned to Irondequoit Town Court. This should not be understood as a personal appointment and traffic matters are heard at the end of the criminal docket.
3. Personally appear on the court date stated on the face of your ticket (located at the lower left corner of your ticket). The Assistant District Attorney will screen your ticket at that date and time.

To contest a Parking Violation, you may contact the Court at 585-336-6040 to schedule an appearance before the Judge on a date when parking is being heard. For more information, please visit the Irondequoit Winter Parking Ordinance page.

Whether or not you need an attorney to handle your traffic infraction is a personal decision that only you can make. If your license is in jeopardy based on the point system or if a traffic charge resulted from an accident, you are advised to consult an attorney. If you are charged with a criminal offense, you are advised to consult an attorney.

If you are not the defendant, bail will be released by the Judge when the case is disposed of. If the case is transferred to Grand Jury, you must wait until an order is received from the Superior Court. Bail is returned via check and is not available for pickup for approximately 1 week after release. Please note that a 3% bail poundage fee may apply.

If you are the defendant, bail will be released:

1. After your case is disposed of.
2. After you have successfully completed your community service where required.
3. After any fines are paid (unless bail is applied to the fine).

If your case has been transferred to the grand jury, the court must receive an order from the Superior Court to release bail. Bail is returned via check and is not available for pickup for approximately 1 week after release. Please note that a 3% bail poundage fee may apply.

Payments for parking violations can be made in one of the following ways:

• Pay the fine in person at the Irondequoit Town Court at 1300 Titus Avenue, Rochester, NY 14617 during regular business hours (Monday through Thursday 9 am to 5 pm, or Friday 8 am to 4 pm).
• Mail the pre-addressed parking violation into the court with payment via money order (personal checks are not accepted).
• Make payment via credit card using the GovPayNow website (visit the Town Court page). Please note that a 4% service charge will apply.

For information pertaining to all Parking Violations, you may call the Town Court at 585-336-6040 during regular business hours.

Surcharges are mandatory charges required by Statute, with all revenues going to the State of New York. For convictions under the Vehicle and Traffic Law, mandatory surcharges are governed by V&T Law Section 1809. Convictions pursuant to the Penal Law are governed by Penal Law Section 60.35.

After 30 days, the fine due for a parking ticket doubles. Failure to pay a parking ticket may result in the suspension of your registration.

You must have a criminal complaint filed in order for the Judge to issue an order of protection. Please go to the Irondequoit Police Department at 1300 Titus Avenue to file a criminal complaint. Once the complaint is signed, it will be forwarded to the court. At the defendant's court appearance, the Judge can order that an order of protection be issued.

For information regarding orders of protection involving domestic partners, please contact the Monroe County Family Court at 585-371-3544.

Please visit the New York State's Department of Motor Vehicles website for more information about this law.

Refer to New York State's Department of Motor Vehicle website for more information.

No. Lawyers are not necessary for Small Claims Court, but you may obtain the services of a lawyer.

Filing Fees for Small Claims actions are based on the number of damages being sought;

• $10 fee for claims of $1,000 or less
• $15 fee for claims from $1,001 to $3000.

Filing fees must be paid at the time of filing Small Claims actions with the court. Please note that filing fees for Small Claims cases are non-refundable.

Upon submission of the appropriate forms and payment of the Small Claims fee (see above), notices will be mailed by the Court office to both parties indicating the date and time of the hearing. Bring any appropriate evidence and/or witnesses to the hearing. The regular rules of evidence are enforced by the presiding judge.