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Potential code violations can be reported via phone (585-336-6074), online via our Complaint Form, or by coming into the Building Department, located at:2nd floor of Town Hall1280 Titus AvenueRochester, NY 14617
The personal information of those reporting complaints is kept confidential.
You can check the Town Code to see the applicable regulation(s).
Some of the most common code violations are:
While there is an established timeframe for the enforcement process, it can vary based on the violation type and the associated risk(s) to health and safety. The Code Enforcement Unit has some discretion in addressing code violations and provides property owners with the appropriate time to bring their property into compliance with Town Code.
The Town Code Enforcement unit will inspect complaints received, but they can only issue code violation notices for conditions that are prohibited under Town Code.